Outsourcing
One of the unfortunate things about the internet is that there are always people that can do what you do cheaper and better. Fortunately, that’s also one of the great things.
A while ago, I read Tim Ferriss’s book ‘The 4-Hour Work Week‘. You can see why the title immediately appealed to me.
And while I’m in favour of doing less work for more reward — and spending more and more time doing the kinds of things I love doing — mostly I actually already love what I’m doing.
That said, there were some really good ideas in the book.
However, one thing I had immediate problems with was the idea of outsourcing my more menial administrative tasks to India — something that is actively recommended in the book. Alarm bells ring. Surely this is something that exploits foreign workers, destroys jobs for local people, and puts me more or less in the same sweat-shop club as a certain sneaker manufacturer…
Well, apparently not. The work’s done well and it’s done quickly — and most importantly, even though it’s incredibly cost effective, the money paid is good money for the people who are doing the work, many of whom are university graduates working from home on their own broadband connections.
There’s a fairly thorough overview of the practice on Wikipedia.
The companies you find tend to focus on general office and research stuff, but they’ll also help you set up a website, run email campaigns, do tech support, help you buy Christmas presents, and pretty much anything else you can think of that they don’t actually have to be physically present for.
After looking at a few companies (Brickwork, Your Man In India…) I went with VMG BPO (don’t ask me what it stands for), who for US$4.95 a month and US$6 per hour will assign you a Virtual Assistant, and you can start offloading tasks.
They seem to be most in line with the kinds of things I need to do — and other than the monthly token fee, you only pay for the work you assign. I do tend to have slow months (or at least…. I used to, and may do again — possibly).
Personally, I needed some transcribing done — over 12 hours worth — and not only could I not afford to get it handled by the British-based transcription firms I spoke with, I was also made very aware of exactly how much the people I could have asked to do it as a favour were keen not to get involved.
Have you ever tried typing out 12 hours of interviews?
This was the perfect solution — and now I’m on board, I’ll no doubt find more things to seek assistance with.
Funnily enough, this experiment has coincided with me actually employing a real PA who turns up and deals with actual physical pieces of paper. Shelley is exactly the right person to be helping me with the stuff that I need someone to be here for — and my new Virtual Assistant can do the stuff that Shelley’s not working on.
My story — and I’m sticking to it — is that I’m building my team so I can spend more time blogging for you.
Of course, there are other services that will handle work for you at a very reasonable price, some of them specialising in IT development and web work, and some of them are even located in Britain and the United States. I’d be interested in hearing what services you’ve used that have saved you time and money in the past.
Recommendations please…
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In other news, I can report that The 20 Things You Must Know About Music Online is being translated into Chinese, Dutch and Portuguese. This has pretty much all come out of the blue in the last 48 hours, and is entirely voluntary. How’s that for outsourcing?







7 Comments, Comment or Ping
Dubber
Oh - almost forgot: Elance is worth a look too, but last time I checked they only take credit cards… so no good to me.
Sep 13th, 2007
Marc Krejci
I hired a Philippine to transcribe my podcasts (you can read their work at http://www.nashvillemarketreport.com) by using Guru.com.
I submitted a request to both Elance and Guru and found Guru gave me much better applicants (not to mention 10x more) than Elance. I only got 2 or 3 very overpriced bids from Elance.
The people bidding on projects are very competitive! The folks I ended up using charge $30usd/”audio hour”, so a 10min podcast would cost about $5usd to transcribe!!! Far better than the $35 per podcast a local was charging me. And, they don’t charge me until I have accumulated at least $50 in services, at which point I simply pay them by PayPal directly through Guru’s site.
Also, being in the US, they are working while I’m sleeping and usually have them transcribed when I show up at the office the next day! (…they just monitor my rss feed) Not to mention the flawless quality of the text.
All of this to say, I highly recommend Guru! I got a local musician friend of mine set up on Guru to have some research folks find him some hard leads for performance opportunities, as he is his own booking agent. So far it’s been working really well for him. We’ll see how it pans out long term.
Cheers!
(p.s. I’d be curious to hear more about your experiences with VMG BPO as you progress with them…)
Sep 13th, 2007
Kylie Short
Congratulations on taking that first step towards what I call entrepreneurial freedom. Outsourcing takes guts and can be at times quiet harrowing.
My only advice to you is to make sure you communicate well with your Virtual Assistant and that you have multiple ways of reaching them. Give them feedback on tasks completed so they can learn and grow with you and your business. Just as you would ‘court’ your future life partner, you need to court your Virtual Assistant so the partnership can truly work to your benefit.
Good luck and don’t forget to update us further along the track.
Making Virtual Personal….
Kylie Short
Sep 14th, 2007
Anne
I was looking for someone to assist me with my research and communication projects. This is when i came across VServe Solution (www.vservesolution.com). I started with this company initally with my administrative work and now they do most of my non core work which gives me a lot of time to concentrate on what i want to do.
They provide a team service and hence they are able to handle my work from data collection to accounts entry to transcription. This company offers different plans for us to choose and are very economical.
You should try using them for your services.
Anne
Sep 18th, 2007
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